A simple, proven approach to improve accountability and your
company''s bottom line.
The economy crashes, the government misfires, businesses fail,
leaders don''t lead, managers don''t manage, and the people we count
on for the results that affect our own performance don''t follow
through, leaving us asking, "How did that happen?"
All the surprises caused by a lack of personal accountability
plague almost every organization today, from the political arena to
every large and small business. How Did That Happen? offers a
proven way to eliminate these nasty surprises, gain an unbeatable
competitive edge, and enhance performance by holding others
accountable the positive, principled way.
As the experts on workplace accountability and authors of The Oz
Principle, the classic book on personal accountability, Roger
Connors and Tom Smith now tackle the next crucial step everyone can
take, whether as a manager, supervisor, CEO, or individual
performer: creating greater accountability in all the people on
whom you depend.
Connors and Smith have spent decades implementing their approach
to creating greater accountability in some of the world''s most
admired companies. Through hundreds of successful client
applications, they have proven that organizational accountability
can be the single most important factor in ensuring a company''s
success. Now, they present the Accountability Sequence, a
systematic and sensible approach that includes two essential
components: The Outer Ring, which reveals how to establish
expectations and positive accountability connections with everyone
in the Expectations Chain. The Inner Ring, which shows how to
manage unmet expectations when people fail to deliver and thereby
reverse the misfortune of missed results.
Using case studies, practical models, and self-assessments, the
authors make it possible for anyone to install accountability as a
central part of their daily work, their team''s efforts, or an
overall corporate culture-and, in turn, increase profits and
generate better results.
關於作者：
Roger Connors and Tom Smith are
cofounders of Partners In Leadership, Inc., the premier provider of
Accountability Training Services around the world. With more than
seven hundred clients in fifty-six countries, they and their
associates train tens of thousands of people each year in the
proven concepts of accountability described in their books, The
Oz Principle and Journey to the Emerald City.
目錄：
INTRODUCTION
THE OUTER RING
FORM EXPECTATIONS
COMMUNICATE EXPECTATIONS
ALIGN EXPECTATIONS
INSPECT EXPECTATIONS
THE INNER RING
EXAMINE MOTIVATION
EVALUATE TRAINING
ASSESS ACCOUNTABILITY
CONSIDER CULTURE
CONCLUSION
APPENDIX
INDEX
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