＂A handy guide for the manager who, when faced with a maze of
possible strategies, needs a clearly defined and impartial
explanation of how to develop his or her business.＂ -- ＂Engineering
and Technology Magazine＂
＂This is not an ordinary primer on management tools. With Hope as
co-author, there is a deeper level of analysis. His critique
centres not on the tools but on the people who use them.
Ultimately, his book amounts to a strong critique of managers. [It]
will challenge their preju
內容簡介：
Jeremy Hope and his coauthor, Steve Player, assess some common
and allegedly hard-headed tools that firms often use in an attempt
to improve performance, everything from mission statements through
Six Sigma through high-powered exec compensation. This is a
supremely useful book, helping managers and execs navigate the
increasingly crowded offerings of how to manage a company and set
strategic directions. Should you adopt Six Sigma? What value do
performance evaluations really offer? What is lean accounting? Hope
and Player offer real analysis and useful solutions.
關於作者：
Jeremy Hope is cofounder of the Beyond Budgeting Round Table
BBRT and has authored numerous books and articles on performance
management including Reinventing the CFO 2006. Steve Player is
the director of BBRT North America and coauthor of Future Ready
2010.
目錄：
Preface
Introduction
PART h STRATEGIC PLANNING
1. Mission Statements
2. Strategic Planning
3. Stretch Goals
4. Balanced Scorecard
5. Dynamic Resource Management
6. Enterprise Risk Management
7. Knowledge Management
8. Benchmarking
9. Sustainability
PART Ih SHAREHOLDER AND CUSTOHER VALUE
10. Intangible Assets
11. Economic Value Added
12. KeyValue Drivers
13. Revenue Growth Analysis
14. Customer Value Proposition
15. Customer Relationship Management
16. Strategic and Profitable Customers
17. Loyalty Management
PART II1: LEAN COST HANAGEHENT
18. Total Quality Management
19. Activity-Based Costing
20. Business Process Reengineering
21. Lean Manufacturing
22. Lean Services
23. Six Sigma
24. Target Costing
25. Lean Accounting
26. Shared Services
27. Outsourcing and Offshoring
28. Investment Portfolio Management
29. Expense Management
PART IV: PERFORHANCE HEASUREHENT
30. Enterprise Resource Planning ERP Systems
31. Business Intelligence
32. Key Performance Indicators
33. Rolling Forecasts
34. Business Analytics
35. Best-Practice Reporting
36. Open Book Management
PART V: PERFORHANCE EVALUATION
37. Performance Appraisals
38. Recognition and Rewards
39. Executive Compensation
40. Profit-Sharing Schemes
Notes
Acknowledgments
About the Authors
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