The importance of emotional intelligence as a critical factor
in personal and business success is now well established. Emotional
Intelligence in Action, Second Edition shows how to tap the power
of EI to build effective emotional skills and create real change
for leaders and teams.
This book breaks new ground in providing a cross-reference
matrix that maps sixty-five exercises to four leading emotional
intelligence models – the EQ-I 2.0 or EQ360, TESI and TESI Short,
the MSCEIT, and EISA – making it easy to use with all the
models.
Revised to respond to the significant changes in EQi-2.0 and
to add two new instruments, TESI and EISA, this Second Edition now
offers in-depth coverage of such emerging topics as emotional
expression, as well as twenty new exercises, accompanied by
reproducible handouts for your participants.
Ideal for both individual or team coaching or as part of a
wider leadership and management development program, Emotional
Intelligence in Action, Second Edition provides highly-effective
experiential learning, drawn from real life, that will help you
enhance emotional intelligence competencies in every
organization.
關於作者：
About the Authors
Marcia Hughes, president of Collaborative Growth, serves as a
strategic communications partner for organizations and trainers and
is a professional speaker. She offers emotional intelligence
training and coaching and is a certified trainer in the EQ-i 2.0
and EQ360, and TESI.
James Bradford Terrell, vice president of Collaborative
Growth, provides coaching in emotional and communication
skillfulness and organizational competency development for
individuals, teams in transition, and senior leaders. He coaches
leaders and teams using the EQ-i 2.0 and EQ360 and TESI.
目錄：
On the Web xv
Acknowledgments xix
Introduction: Getting the Most from This Resource
PART ONE Using Emotional Intelligence to Create Real
Change
CHAPTER 1 The Case for Emotional Intelligence
CHAPTER 2 How Everyone Can Use the Exercises: Cross-Reference
Matrix
PART TWO Exploring Emotional Intelligence and Well-Being
Skills
1 Self-Regard
2 Self-Actualization
3 Emotional Self-Awareness
4 Emotional Expression
5 Assertiveness
6 Independence
7 Interpersonal Relationships
8 Empathy
9 Social Responsibility
10 Problem Solving
11 Reality Testing
12 Impulse Control
13 Flexibility
14 Stress Tolerance
15 Optimism
16 HappinessWell-Being
PART THREE Emotional Intelligence Exercises to Build Effective
Skills
1 Self-Regard
EXERCISE 1.1 Lighten Up with Self-Compassion
EXERCISE 1.2 Of Thine Own Self Be Aware
EXERCISE 1.3 Reconciliation
EXERCISE 1.4 Toot Your Horn and Scratch Your Back
2 Self-Actualization
EXERCISE 2.1 Leverage Your Time with a 2% Solution
EXERCISE 2.2 The Scavenger Hunt
EXERCISE 2.3 Becoming All That You Can Be
EXERCISE 2.4 Applying Inspiration
3 Emotional Self-Awareness
EXERCISE 3.1 Expanding Your Uncommon Awareness
EXERCISE 3.2 Are You in Touch?
EXERCISE 3.3 It Just Bubbles Up
EXERCISE 3.4 Moving Toward and
Moving Away
4 Emotional Expression
EXERCISE 4.1 Expressing Resistance
EXERCISE 4.2 Say It Nonverbally!
EXERCISE 4.3 Tell a Story
EXERCISE 4.4 Expressing Emotions in Social Media
5 Assertiveness
EXERCISE 5.1 Developing Appropriate Assertiveness Within Your
Team
EXERCISE 5.2 Ramp It Up
EXERCISE 5.3 Dial It Back
EXERCISE 5.4 Getting Your Point Across
6 Independence
EXERCISE 6.1 Virtual Decision Making
EXERCISE 6.2 Cut the Apron Strings
EXERCISE 6.3 Solitary Effort
EXERCISE 6.4 Going Along with the Group—Or Not
7 Interpersonal Relationships
EXERCISE 7.1 Investment in Friends
EXERCISE 7.2 You''ve Got Good News
EXERCISE 7.3 Making New Friends
EXERCISE 7.4 Fun and Meaningful Relationships
8 Empathy
EXERCISE 8.1 Recipe for Infl uence: Curiosity and
Compassion
EXERCISE 8.2 Connect Feeling with Meaning
EXERCISE 8.3 Mixed Emotions
EXERCISE 8.4 Do as the Empathic Do
9 Social Responsibility
EXERCISE 9.1 Focus on Something Bigger Than Yourself
EXERCISE 9.2 Refl ect the Best
EXERCISE 9.3 Who Do I Work for?
EXERCISE 9.4 The Value of Volunteering
10 Problem Solving
EXERCISE 10.1 When Problems Become Confl icts
EXERCISE 10.2 Emotions Affect Decision Making
EXERCISE 10.3 Using the MasterSolve Modelfor Teams
EXERCISE 10.4 Win-Win Negotiating
EXERCISE 10.5 Let''s Cover Our Bases
11 Reality Testing
EXERCISE 11.1 Political Savvy
EXERCISE 11.2 Feel, Hear, See—Is It Reality?
EXERCISE 11.3 Visit Their Reality
EXERCISE 11.4 Using All Three of Your Minds
12 Impulse Control
EXERCISE 12.1 Putting on the Brakes
EXERCISE 12.2 To Impulse or Not to Impulse
EXERCISE 12.3 The Urge to Splurge
EXERCISE 12.4 Hot Buttons
13 Flexibility
EXERCISE 13.1 The Highly Flexible Team
EXERCISE 13.2 No More Shutdowns
EXERCISE 13.3 Yes, No, Maybe So
EXERCISE 13.4 Flex Time
14 Stress Tolerance
EXERCISE 14.1 The EZ Stress Buster
EXERCISE 14.2 ''Cause You''ve Got Personality
EXERCISE 14.3 Water Off a Duck’s Back
EXERCISE 14.4 Deep Center Breathing
15 Optimism
EXERCISE 15.1 Optimistic Self-Talk and Behavior
EXERCISE 15.2 Be Solution-Focused
EXERCISE 15.3 See a Positive Resolution
EXERCISE 15.4 The Optimistic Explanation
16 HappinessWell-Being
EXERCISE 16.1 Beyond Personal Silos
EXERCISE 16.2 Growing My Happiness
EXERCISE 16.3 Pay It Forward with Gratitude
EXERCISE 16.4 Attitude of Gratitude
Resources
References
About the Authors
Index
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