Great decisions depend on judgment calls, but in a complicated
and fast-changing situation like a modern business, no one
leader''s knowledge and perspective is sufficient to make them
wisely. Some decision-makers have found ways to tap the collective
judgment of their people - and leaders of other groups can profit
from them. What''s the story behind great decisions? Is
decision-making the responsibility of one leader or should it rest
on the shoulders of the collective team? In "Judgment Calls",
authors Tom Davenport and Brooke Manville share twelve stories of
organizations that have successfully tapped the diverse
perspectives and deep knowledge of their people to build an
organizational decision-making capability - a competence they say
can make the difference between success and failure. We know great
decisions depend on judgment calls; and in today''s fast-moving
world, there''s more pressure than ever to make quicker decisions to
keep the organization moving at the speed of business. But the
knowledge of one person or one leader isn''t always sufficient. So
how can you set up a model that taps the collective judgment of a
group so that the right decisions are made, and the company
profits? Through the stories in Judgment Calls, the authors -
seasoned management thinkers and advisors - make the case for the
wisdom of organizations and provide guidance for making better use
of it. Each chapter is an engaging tale of one dilemma and how it
was solved, which brings into high relief one key to collective
judgment. Individually the stories inspire and instruct; together
they add up to a model for building an organizational capacity.
You''ve read "The Wisdom of Crowds". Now read "Judgment Calls". You,
and your organization, will benefit
關於作者：
Thomas H. Davenport is a leading management thinker and a
professor at Babson College. He is the author of eleven books,
including Competing on Analytics. He lives in Dover, Massachusetts,
USA. Brook Manville is an independent consultant, and has
previously served as CLO for Saba Software and the United Way of
America. He was also formerly the chief knowledge officer at
McKinsey Company. He lives in Bethseda, Maryland, USA.
目錄：
Foreword by Laurence Prusak
Introduction
Great Men, Not So Great Decisions
Part One Stories About the Participative
Problem-Solving Process
1 NASA STS-119
Should We Launch?
2. WGB Homes
How Can We Sell This House?
3 McKinseyCompany
Should We Recruit from a Different Pool of Talent?
Part Two Stories About the Opportunities of Technology and
Analytics
4 Partners HealthCareSystem
How Should We Treat This Patient?
5 Cognizant
How Will All These Daily Decisions Get Made?
6, Charlotte-Mecklenburg Schools
How Can We Improve Student Performance?
……
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