ACKNOWLEDGMENTS xvii
ABOUT THE AUTHOR xix
PREFACE xxi
DOWNLOADABLE FORMS xxiii
PART INTRODUCTION
CHAPTER PROJECT MANAGEMENT: THE KEY TO THRIVING IN THE NEW
PROJECT-DRIVEN WORLD
Introduction
The Art and Science of Project Leadership
The Practical Foundation for Successful Projects: How This Book
Will Help You
Project Management Relies on Other Disciplines
End Point
Stellar Performer: OrthoSpot
Stellar Performer: PMNGOs
CHAPTER FOUNDATION PRINCIPLES OF PROJECT MANAGEMENT
Introduction
Projects Require Project Management
The Challenge of Managing Projects
The Evolution of a Discipline
The Definition of Success
Project Management Functions
Project Life Cycle
Organizing for Projects
Project Managers Are Leaders
End Point
Stellar Performer: Seattle Childrens Hospital and Regional Medical
Center
PMP Exam Prep Questions
PART DEFINING THE PROJECT
CHAPTER KNOW YOUR KEY STAKEHOLDERS AND WIN THEIR COOPERATION
Introduction
Stakeholders Are the Heart of a Successful Project
Stakeholder Roles: Project Manager
Stakeholder Roles: Project Team
Stakeholder Roles: Management
Stakeholder Roles: The Customer
Stakeholder Roles: Representatives of External Constraints
Stakeholder Roles: Advocates, Opponents, and Innocent
Bystanders
Make Stakeholder Identification a Repeatable Process
Lead the Stakeholders
End Point
Fast Foundation in Project Management
PMP Exam Prep Questions
CHAPTER WRITE THE RULES: FIVE KEY DOCUMENTS TO MANAGE EXPECTATIONS
AND DEFINE SUCCESS
Introduction
Project Rules Are the Foundation
Publish a Project Charter
Write a Statement of Work
Statement of Work: Minimum Content
Responsibility Matrix
Creating a Communication Plan
The Project Proposal Launches the Project
End Point
Fast Foundation in Project Management
PMP Exam Prep Questions
PART THE PLANNING PROCESS
CHAPTER RISK MANAGEMENT: MINIMIZE THE THREATS TO YOUR PROJECT
Introduction
All Project Management Is Risk
Management
The Risk Management Framework
Step One: Identify the Risks
Step Two: Analyze and Prioritize the Risks
Step Three: Develop Response Plans
Step Four: Establish Contingency and Reserve
Step Five: Continuous Risk Management
Unexpected Leadership
End Point
Fast Foundation in Project Management
Stellar Performer: Washington State Department of
Transportation
PMP Exam Prep Questions
CHAPTER WORK BREAKDOWN STRUCTURE: BREAK YOUR PROJECT INTO
MANAGEABLE UNITS OF WORK
Introduction
Defining the Work Breakdown Structure
Building a Work Breakdown Structure
Criteria for a Successful Work Breakdown Structure
Work Package Size
Planning for Quality
Breaking Down Large Programs
WBS Guidelines Vary
Contractors or Vendors Can Provide a WBS
End Point
PMP Exam Prep Questions
CHAPTER REALISTIC SCHEDULING
Introduction
Planning Overview
Planning Step Two: Identify Task Relationships
Planning Step Three: Estimate Work Packages
Planning Step Four: Calculate an Initial Schedule
Planning Step Five: Assign and Level Resources
Small Projects Need Smaller Plans
End Point
Fast Foundation in Project Management
PMP Exam Prep Questions
CHAPTER THE ART AND SCIENCE OF ACCURATE ESTIMATING
Introduction
Estimating Fundamentals
Estimating Techniques
Building the Detailed Budget Estimate
Generating the Cash Flow Schedule
End Point
Fast Foundation in Project Management
Stellar Performer: Tynet, Inc.
Stellar Performer: Adobe Systems
PMP Exam Prep Questions
CHAPTER BALANCING THE TRADE-OFF AMONG COST, SCHEDULE, AND
QUALITY
Introduction
Three Levels of Balancing a Project
Balancing at the Project Level
Balancing at the Business Case Level
Balancing at the Enterprise Level
End Point
Stellar Performer: Safeco Field
Stellar Performer: Boeing -ER Program
PMP Exam Prep Questions
PART CONTROLLING THE PROJECT
CHAPTER BUILDING A HIGHPERFORMANCE PROJECT TEAM
Introduction
A Framework for Building High-Performance Teams
Leadership Responsibilities
Building a Positive Team Environment
Ground Rules
Team Identity
Team Listening Skills
Meeting Management
Summary of Building a Positive Team Environment
Collaborative Problem Solving
Problem Analysis
Decision Modes
Conflict Management
Continuous Learning
Summary of Collaborative Problem Solving
Job Satisfaction
End Point
Stellar Performer: Habitat for Humanity
PMP Exam Prep Questions
CHAPTER CLEAR COMMUNICATION AMONG PROJECT STAKEHOLDERS
Introduction
Embrace Your Role as a Leader
Communicating within the Project Team
Communicating with Management and Customers
Control Documents
The Change Management Process
Configuration Management
Change Management Guidelines Are Essential for Managing
Expectations
Closeout Reporting
End Point
Fast Foundation in Project Management
PMP Exam Prep Questions
CHAPTER MEASURING PROGRESS
Introduction
Measuring Schedule Performance
Measuring Cost Performance
Earned Value Reporting
Cost and Schedule Baselines
End Point
PMP Exam Prep Questions
CHAPTER SOLVING COMMON PROJECT PROBLEMS
Introduction
Responsibility beyond Your Authority
Disaster Recovery
Reducing the Time to Market
When the Customer Delays the Project
The Impossible Dream
Fighting Fires
Managing Volunteers
Achieving the Five Project Success Factors
End Point
PART ADVANCING YOUR PRACTICE OF PROJECT MANAGEMENT
CHAPTER ENTERPRISE PROJECT MANAGEMENT: COORDINATE ALL PROJECTS AND
PROJECT RESOURCES IN YOUR ORGANIZATION
Introduction
Defining Enterprise Project Management
Three Tiers of Management within EPM
The Four Components of EPM
Establish Consistent EPM Processes
Technology Enables EPM Processes
The People Who Deliver Projects
Support Project Management: The Project Office
End Point
CHAPTER REQUIREMENTS ENGINEERING: THE KEY TO BUILDING THE RIGHT
PRODUCT
Introduction
Requirements Engineering and Project
Management Are Intimately Connected
Requirement Types Illustrate the Evolving Product Vision
Requirements Engineering Scope and Processes
Requirements Development Activities
Requirements Management Activities
Requirements Documentation Techniques
Requirements Engineering Demands Discipline
End Point
CHAPTER PROJECT INITIATION: TURNING A PROBLEM OR OPPORTUNITY INTO A
PROJECT
Introduction
Project Initiations Place in the Project Life Cycle
Enterprise Requirements Drive Project Initiation
Common Principles for Project Initiation
Basic Project Proposal Content
Designing a Realistic Initiation Process
End Point
Stellar Performer: The Logical Framework Approach
CHAPTER INFORMATION TECHNOLOGY PROJECT SUCCESS FACTORS
Introduction
The Many Kinds of Software Projects
Why Are Information Technology Projects So
Challenging?
Current Best Practices in IT Project Management
Using an Agile Approach
End Point
Stellar Performer: The Agile Approach to Software Development
CHAPTER PROJECT PORTFOLIO MANAGEMENT: ALIGN PROJECT RESOURCES WITH
BUSINESS STRATEGY
Introduction
The Scope and Goals of the Portfolio
Stakeholders: Roles in Project Portfolio Management
PPM Information Supports Decisions
Project Selection and Prioritization
Ongoing Portfolio Management
Monitor the Results of Projects and the Portfolio
Culture Change
End Point
CHAPTER PMP EXAM PREPARATION
Introduction
Requirements to Earn the PMP
Top Study Tips for the PMP Exam
End Point
CHAPTER MICROSOFT PROJECT: GUIDELINES FOR EFFECTIVE USE
Introduction
Project Management Software Supports the Discipline
Looking under the Hood: The Design of Project
Set Up the Project First
Follow the Planning Model in This Book
Task Types: Fix the Duration, Work, or Resource Level
Assigning Resources to a Project
Resource Leveling Your Schedule
Maintaining the Plan throughout the Project
Communicating with Your Team and Management
Project Server and Project Web App
End Point
APPENDIX: THE DETAILED PLANNING MODEL
NOTES
INDEX
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