''...provides best practice benchmarks and shows how to manage
supply chains in a global marketplace...'' Government
Opportunities, April 2010.
關於作者：
DAVID BLANCHARD is an award-winning journalist and the
Editorial Director and Associate Publisher of Penton Media''s Supply
Chain Group. He has served as editor-in-chief of several Penton
magazines, including IndustryWeek, the leading publication for
manufacturing professionals, Logistics Today, and Supply Chain
Technology News . He has also launched and edited numerous print
and online publications covering the supply chain, transportation,
manufacturing, and computer industries. He is a frequent speaker at
major supply chain industry events. He lives in a suburb of
Cleveland, Ohio.
目錄：
Preface To The Second Edition Acknowledgments Part I
Introduction To Supply Chain Management
CHAPTER 1 If Supply Chain is the Answer, Then What''s the Question?
Flashpoints
You Knew This Job Was Dangerous When You Took It
The Big Picture
The Supply Chain''s Back Story
Roadblocks On The Supply Chain Path
Separating The Good From The Best
CHAPTER 2 Anatomy of a Supply Chain
Flashpoints
Aerospace: Changing The Game, For Better Or Worse
Automotive: Building Customer Loyalty For The Long Term
Chemicals: Finding The Right Supply Chain Formula
Consumer Packaged Goods: The Moment Of Truth
Food And Beverage: Cutting Out The Middleman
High-TechElectronics: Zero Latency
Pharmaceuticals: Fighting Counterfeiters With RFID
Retail: Customer Centricity
CHAPTER 3 Supply Chain Metrics: Measuring Up to High
Standards
Flashpoints
How To Prevent A Supply Chain Heart Attack
What Makes A Supply Chain Leader? Measure Satisfaction
Everybody''s Talking About Benchmarking
Do The Right Things
Supply Chain Checkup
Time For A Turnaround
Learn The SCOR
SCM For Dummies
Follow The Roadmap
Make It All Meaningful
Part II Traditional Core Processes Of Supply Chain Management
CHAPTER 4 Planning and Forecasting: Headed for the Future
Flashpoints
A Bias Against Good Plans
From Soup To SOP
No Time Like The Real Time
The Truth Plays Out
End-To-End Integration
The First Shall Be First
Analyze This
A Happy Ending
CHAPTER 5 Procurement: Go Right to the Source
Flashpoints
Giving Procurement Its Due
Managing The Changes
Keep Your Friends Close And Your Suppliers Closer
Looking Backward To See Forward
Working For Every Penny
Ensuring A Healthy Supply Chain
The War On Complexity
It Seemed Like A Good Idea At The Time
An Online Car Wreck
A Rating Service For Buyers And Sellers
CHAPTER 6 Manufacturing: Supply Chain on the Make
Flashpoints
A Direct Line To Supply Chain Success
Better Decisions For The Customer
Tying It All Together
Digital Supply Chains
Collaborating On Product Designs
Nearly Perfect
The Future Of Manufacturing
CHAPTER 7 Transportation: Logistics a la Mode
Flashpoints
Riding The Roads
Regulations And Deregulation
Fuel For Thought
A Capacity For Change
Know Thyself, And Thy Carrier, Too
How To Achieve Sustainable Savings
Collaboration Is A Two-Way Street
A Carrier By Any Other Name
Automate To Consolidate
Get It There On Time
CHAPTER 8 Distribution and Warehousing: Going with the Flow
Flashpoints
Virtual Inventory
Cross-Docking, Compliance, And Collaboration
Handle With Care
Where The Rubber Meets The Load
Can You Hear Me Now? Wireless In The Warehouse
Turn, Turn, Turn
Half-Full Or Half-Empty? How To Better Manage Your Warehouse
CHAPTER 9 Site Selection: Location, Location, Location
Flashpoints
Striking The Proper Balance
A Site For Sore Eyes
Finding The Right Place
A Look At Gillette''s Distribution Network
Cost Versus Service
Match Your Network To Your Business Strategy
How Much Is Too Much? Weighing The Intangibles
Quality Over Quantity
A Quick Guide To Site Selection
CHAPTER 10 Globalization: It''s a Not-So-Small World
Flashpoints
Playing By Somebody Else''s Rules
Develop A Global Vision
Friendly Nations
"Low Cost" Sometimes Means "Poor Service"
Living In A Somewhat Flat World
Keeping An Eye On China
Take A Look For Yourself
Finding The Next Global Hot Spot
The Need For Supply Chain Visibility
Closer To Home
CHAPTER 11 Customer Service: Keeping the Customer Satisfied
Flashpoints
The Perfect Order
The High Cost Of Imperfection
One Good Return Deserves Another
Supply Chain In Reverse
Managing The Relationship
Money In The Bank
Supply Chain At Your Service
A Culture Of Customer Satisfaction
Part III Supply Chain Strategies
CHAPTER 12 3PLs: When You''d Rather Not Do It Yourself
Flashpoints
A Shift To The Supply Chain Side
Letting Somebody Else Do It
Supply Chain Essentials And Nonessentials
Finding Your Core Competency
Square Pegs And Round Holes
Think Strategically
The Financial Impact Of Outsourcing
Staying In Touch
Going Beyond The 3PL Model
Outpacing The Competition
CHAPTER 13 Collaboration: Extending the Enterprise
Flashpoints
Mutually Beneficial Relationships
Winning Small Victories
Respecting Your Partners
A Better Way To Sell Mouthwash
A Nine-Step Program For CPFR
Great Expectations, So-So Results
More Reliability And Better Service
Challenges In Supplier Management
How To Get The Most Out of a Relationship
CHAPTER 14 Security: Seeking Shelter from Supply Chain Storms
Flashpoints
"It''ll Never Happen Here"
Customs-Trade Partnership Against Terrorism
Getting Countries To Talk To Each Other
Sometimes Low-Tech Is As Good As High-Tech
Taking Responsibility For Your Supply Chain
Securing The Supply Chain
10+2
Taking Steps Toward Effective Compliance
Supply Chains at Risk
An Investment Worth Making
CHAPTER 15 RFID: A Game of Tags
Flashpoints
The ABCs Of RFID Proactive Replenishment
In Search of Payback
Tagging till the Cows Come Home
Taking RFID Seriously
Work the Bugs Out
A Matter of Privacy
No Need to be Passive
CHAPTER 16 Green Supply Chains: It''s Not Easy Going Green
Flashpoints
The Elephant In The Room
Justifying The Cost
Look For The Green Label
The Carbon Footprint of a Banana
Sustainability Throughout the Supply Chain
Good to Green
How Big Blue Went Green
Eco-Friendly Strategies
Low-Hanging Fruit
CHAPTER 17 Continuous Improvement: Lean on Me
Flashpoints
From Push to Pull
The Toyota Way
Don''t Settle for Occasional Improvement
Lean Principles
Lean, Mean Flying Machine
The Value of Teamwork
Leaning In the Right Direction
CHAPTER 18 The Supply Chain Profession: What Keeps You Up at Night?
Flashpoints
Talent Search
Hiring Problem Solvers
Training the Next Generation
Optimizing the Workforce
What Keeps You Up at Night? Gray Matters
The Secret to Supply Chain Success
Notes
About The Author
Index.
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