Unit 1Introduction to Logistics
Text 1What is Logistics
Dialogue 1Introduction to Logistics Company
Text 2Activities in Logistics System
Dialogue 2Visiting a Logistics Company
Unit 2Customer Service
Text 1What is Customer Service
Dialogue 1Delay of Delivering
Text 2How to Improve Customer Service Level
Dialogue 2Making a Complaint
Unit 3Warehousing
Text 1Warehouse Operation
Dialogue 1Visiting a Warehouse
Text 2Inventory Management
Dialogue 2How Much Should I Order
Unit 4Transportation and Distribution
Text 1Transportation Mode
Dialogue 1Negotiating about the Transportation Conditions
Text 2Distribution Management
Dialogue 2Partial Shipment and Transshipment
Unit 5Packaging
Text 1Introduction of Packaging
Dialogue 1Packing of Silk Stockings
Text 2Functions of Packaging
Dialogue 2the Packaging of Beer
Unit 6International Logistics
Text 1Containerization
Dialogue 1Talking about the Unloading Port
Text 2Main Logistics Documents
Dialogue 2Change of Port of Destination
Unit 7Purchasing
Text 1Purchasing
Dialogue 1What is Purchasing
Text 2Purchasing Process
Dialogue 2Ordering Equipment
Unit 8the Third Party Logistics
Text 1the Nature of the Third Party Logistics
Dialogue 1Searching the 3PL Companies
Text 23PL in China
Dialogue 2Evaluating 3PL Companies
Unit 9Supply Chain Management
Text 1Supply Chain Management
Dialogue 1Developing a Supply Chain
Text 2Developing Trends in Supply Chain Management
Dialogue 2the Possibility of Creating a Supply Chain
Unit 10Logistics Information Management
Text 1The Role of Information Management
Dialogue 1Difference between legacy system and present system
Text 2Pick?to?Light Basics
Dialogue 2Introduction to Supply Chain Management Information
System
Appendix Ⅰ附录一Logistics Terms
Appendix Ⅱ附录二Reference Key
Appendix Ⅲ附录三International Logistics Words
Appendix Ⅳ附录四Logistics Documents
参考书目
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