PART I LEAD-IN OF BUSINESS LETTER WRITING UNIT 1 Fundamentals of Business Letter WritingPART II IMPORTANT BUSINESS PROCEDURES UNIT 2 Establishment of Business Relations UNIT 3 Making Status Enquiries UNIT g Making Inquiries UNIT 5 Quotations and Offers UNIT 6 Making Counter-Offers UNIT 7 Placing Orders UNIT 8 Sales PromotionPART III MAIN BUSINESS CLAUSES UNIT 9 Payment Terms UNIT 10 Establishment and Amendment of LC UNIT 11 Packing and Markings UNIT 12 Shipment of Goods UNIT 13 Complaints and ClaimsPART IV OTHER BUSINESS LETTER WRITING UNIT 14 Other Forms of Business Letters UNIT 15 International Business Agreement and Contract UNIT 16 Situational Letter-WritingAPPENDIX I Modes of Trade, Products, Relevant Organizations and TitlesAPPENDIX II Trade Terms, Currencies, Price, Settlement and InsuranceAPPENDIX III Quality, Weight, Measurement, Packing, Marking, Transportation, Documents and PortsAPPENDIX IV Contract, Business Negotiation, Inspection, Claim and ArbitrationAPPENDIX V Simplified WordsPhrases and AbbreviationsBIBLIOGRAPHY