Chapter One： Professional Duty
Unit 1 Professionals Responsibilities
Warming up
Listening
Speaking
Reading Practice
Text AThe Responsibilities of Office Professionals
Text BExecuting the Companys Rules
Writing A Note
Grammar Lab Noun&Adjective and Adv
Intercultural Reading How to be a Good Secretary in Foreign Companies
Unit 2 Job Hunting and Interview
Warming up
Listening
Speaking
Reading Practice
Text AHunting Job with Advanced Technology
Text BGetting Ready for an Interview
Writing AResume
Grammar Lab Present&Past Tense
Intercultural Reading Golden Rules to Get a Job
Chapter Two： Daily Routine.
Unit 3 Meeting
Warming up
Listening
Speaking
Reading Practice
Text AHow to Hold a Business Meeting
Text BBusiness Meeting Etiquette
Writing AMinute of a Meeting
Grammar Lab Present&Past Progressive
Intercultural Reading Making Good Use of Daily Meeting
Unit 4 Office Automation
Warming up
Listening
Speaking
Reading Practice
Text AA Guide to Working from Home
Text BHow OA Devices Work in an Office
Writing A Notice
Grammar Lab Simple&Past Future Tense
Intercultural Reading Our Good Fellows： Computer
Unit 5 Making a Reservation
Warming up
Listening
Speaking
Reading Practice
Text AHow to Make a Hotel Reservation
Text BThe Art of Telephone Use
Writing A MEMO
Grammar Lab Present&Past Present Perfect Tense
Intercultural Reading The Instruction of Foreign Hotel Reservation
Chapter Three： Superiors Affair.
Unit 6 Working Schedule
Warming up
Listening
Speaking
Reading Practice
Text AWorking with the Supervisor
Text BHow to Plan Time for Efficient Work
Writing A Schedule
Grammar Lab Passive Voice
Intercultural Reading Bidding Farewell to Procrastination
Unit 7 Arrangement
Warming up
Listening
Speaking
Reading Practice
Text AHow to Make a Business Appointment
Text BAdvanced Appointment Methods
Writing A Welcome or Farewell Speech
Grammar Lab Subject-Verb Concord
Intercultural Reading Business Meeting Appointments in the UK
Chapter Four： CustomersAffair
Unit 8 Receiving Customers
Warming up
Listening
Speaking
Reading Practice
Text AWelcoming Clients
Text BDebretts Social Etiquette Advice
Writing AnInvitation Letter
Grammar Lab Inverted Sentences
Intercultural Reading Etiquette in Brazil
Unit 9 Customer Service
Warming up
Listening
Speaking
Reading Practice
Text ACollecting Feedback： A Source to High Quality Service
Text BWarranty Policy for HUAWEI Smart Phones
Writing A Special Offer
Grammar Lab Subjunctive Mood
Intercultural Reading Customer Service in American
Unit 10 Dealing with Complaints
Warming up
Listening
Speaking
Reading Practice
Text ASettling Complaints
Text BHandlingComplaint Policy
Writing A Complaint Letter or Reply to Complaint Letter
Grammar Lab Verbal
Intercultural Reading Customers are always Right in American
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