Part I BANKING SERVICE
Unit 1ENQUIRY DESK
Learning Objectives
Warming?up
Situational Dialogues
Dialogue 1Greetings in a Bank
Dialogue 2Where is ATM Nearby?
Dialogue 3Something about Time Deposits
Dialogue 4Inquiry about Traveler?s Check
Dialogue 5Sending Money Abroad
Professional ReadingBanking
Notes
Practical Exercises
Words Banks
Unit 2 OPENING AN ACCOUNT
Learning Objectives
Warming?up
Situational Dialogues
Dialogue 1Opening a Current Saving Account
Dialogue 2Opening a Fixed Deposit Account
Dialogue 3Opening a Foreign Currency Deposit Account
Dialogue 4Opening a Checking Account
Professional ReadingDifferent Types of Accounts
Notes
Practical Exercises
Words Banks
Unit 3ASKING FOR A LOAN
Learning Objectives
Warming?up
Situational Dialogues
Dialogue 1Personal Loan
Dialogue 2Housing Mortgage Loan
Dialogue 3Remittance
Dialogue 4Cashing the Remittance
Professional ReadingLoans
Notes
Practical Exercises
Words Banks
Unit 4MONEY EXCHANGE
Learning Objectives
Warming?up
Situational Dialogues
Dialogue 1US Dollars ＆ RMB Exchange
Dialogue 2Cash the Traveler?s Check
Dialogue 3Fill out the Exchange Form
Dialogue 4Reporting a Lost Card
Dialogue 5Confiscating Counterfeit Notes
Professional ReadingMoney and Money Exchange
Notes
Practical Exercises
Words Banks
Part II INSURANCE MARKETING
Unit 1INSURANCE CONSULTATION
Learning Objectives
Warming?up
Situational Dialogues
Dialogue 1Consulting about the Importance of Insurance
Dialogue 2The Options of Insurance
Dialogue 3Skills Required as Insurance Professionals
Dialogue 4Applying for the Position of an Insurance Agent
Professional ReadingThe Overview of Insurance
Notes
Practical Exercises
Words Banks
Unit 2 LIFE ＆ HEALTH INSURANCE
Learning Objectives
Warming?up
Situational Dialogues
Dialogue 1Introducing a New Insurance Product
Dialogue 2Are You Insured?
Dialogue 3The Claims Conditions
Dialogue 4Representing the Policy
Dialogue 5Policy Delivery
Professional ReadingLife Insurance
Notes
Practical Exercises
Words Banks
Unit 3 PROPERTY INSURANCE
Learning Objectives
Warming?up
Situational Dialogues
Dialogue 1Consulting about Property Insurance
Dialogue 2Asking for Claim
Dialogue 3A Research on the Spot
Dialogue 4Settlement of Claims and Liability
Professional ReadingProperty Insurance
Notes
Practical Exercises
Words Banks
Unit 4 CREDIT INSURANCE
Learning Objectives
Warming?up
Situational Dialogues
Dialogue 1Consulting about Credit Insurance
Dialogue 2Before Signing a Contract
Dialogue 3Refusal of Claim
Dialogue 4Cargo Insurance
Professional ReadingCredit Insurance ＆ Reinsurance
Notes
Practical Exercises
Words Banks
Part III SECURITIES BUSINESS
Unit 1STOCK INVESTMENT
Learning Objectives
Warming?up
Situational Dialogues
Dialogue 1Securities Account OpeningA Shares
Dialogue 2Ways of Stock Investment
Dialogue 3Stock Market Information
Dialogue 4When to Sell Stocks
Professional ReadingStock Market
Notes
Practical Exercises
Words Banks
Unit 2FUND
Learning Objectives
Warming?up
Situational Dialogues
Dialogue 1Asking for Opening a Fund Account
Dialogue 2Fund Account Opening
Dialogue 3Asking for Trading Hours and Trading Fees
Dialogue 4Ways of Fund Investment
Professional ReadingFunds
Notes
Practical Exercises
Words Banks
Unit 3BOND
Learning Objectives
Warming?up
Situational Dialogues
Dialogue 1Bond Investment
Dialogue 2T?bonds
Dialogue 3Forgetting Log?in Password
Dialogue 4Transferring Securities
Professional ReadingBond Notes
Practical Exercises
Words Banks
Unit 4DEAL IN FUTURE
Learning Objectives Warming?up
Situational Dialogues
Dialogue 1Future Contracts and Forward Contracts
Dialogue 2Opening a Commodities Trading Account
Dialogue 3Trading Commodities
Dialogue 4To Become a CTA
Professional ReadingIntroduction to Futures Markets
Notes
Practical Exercises
Words Banks
Part IV FINANCIAL ANALYSIS
Unit 1FINANCIAL RESOURCES
Learning Objectives
Warming?up
Situational Dialogues
Dialogue 1Applying for Working Capital
Dialogue 2Accounts Receivable Financing
Dialogue 3Equity Financing
Dialogue 4Debt Financing
Professional ReadingFinancial Resources Notes
Practical Exercises
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