Chapter 1 Language Style and Tone of Business Writing
1.1 Introduction
1.2 Language Style and Tone of Business Writing
Chapter 2 Basic Business Letter Format
2.1 Definition and Purpose of a Business Letter
2.2 Common Types of Business Letters
2.3 The Basic Format of a Business Letter
2.4 Letter Styles
2.5 Punctuation Styles
2.6 Guidelines for Writing English Business Letters
2.7 Styles of Envelope Addresses
2.8 Useful Expressions
Exercises: Basic Business Letter Format
Chapter 3 Notes
3.1 Introduction
3.2 Parts of a Note
3.3 Guidelines for Planning and Organizing Notes
3.4 Guidelines for Writing Notes
3.5 Sample Notes
3.6 Useful Expressions
Exercises: Writing Notes
Chapter 4 Faxes
4.1 Introduction
4.2 Parts of a Fax
4.3 Guidelines for Planning and Organizing Faxes
4.4 Guidelines for Writing Faxes
4.5 Sample Faxes
4.6 Useful Expressions
Exercises: Writing Faxes
Chapter 5 Email
5.1 Introduction
5.2 Parts of an Email
5.3 Guidelines for Planning and Organizing Emails
5.4 Guidelines for Writing Emails
5.5 Sample Emails
5.6 Useful Expressions
Exercises: Writing Emails
Chapter 6 Memo
6.1 Introduction
6.2 Parts of a Memo
6.3 Guidelines for Planning and Organizing Memos
6.4 Guidelines for Writing Memos
6.5 Sample Memos
6.6 Useful Expressions
Exercises: Writing Memos
Chapter 7 Minutes
7.1 Introduction
7.2 Parts of a Minute
7.3 Guidelines for Planning and Organizing Minutes
7.4 Guidelines for Writing Minutes
7.5 Sample Minutes
7.6 Useful Expressions
Exercises: Writing Minutes
Chapter 8 Invitation Cards and Letters
8.1 Introduction
8.2 Parts of an Invitation Cards and Letter
8.3 Guidelines for Planning and Organizing Invitations
8.4 Guidelines for Writing Invitations
8.5 Sample Invitations
8.6 Useful Expressions
Exercises: Writing Invitation Cards and Letters
Chapter 9 Letters of Apology
9.1 Introduction
9.2 Parts of an Apology Letter
9.3 Guidelines for Planning and Organizing Apology Letters
9.4 Guidelines for Writing Apology Letters
9.5 Sample Apology Letters
9.6 Useful Expressions
Exercises: Writing Apology Letters
Chapter 10 Letters of Complaint
10.1 Introduction
10.2 Parts of a Complaint Letter
10.3 Guidelines for Planning and Organizing Complaint Letters
10.4 Guidelines for Writing Complaint Letters
10.5 Sample Complaint Letters
10.6 Useful Expressions
Exercises: Writing Complaint Letters
Chapter 11 Letters of Adjustment
11.1 Introduction
11.2 Parts of an Adjustment Letter
11.3 Guidelines for Planning and Organizing Adjustment Letters
11.4 Guidelines for Writing Adjustment Letters
11.5 Sample Adjustment Letters
11.6 Useful Expressions
Exercises: Writing Adjustment Letters
Chapter 12 Letters of Application
12.1 Introduction
12.2 Parts of an Application Letter
12.3 Guidelines for Planning and Organizing Application Letters
12.4 Guidelines for Writing Application Letters
12.5 Sample Application Letters
12.6 Useful Expressions
Exercises: Writing Application Letters
Chapter 13 Letters of Inquiry
13.1 Introduction
13.2 Parts of an Inquiry Letter
13.3 Guidelines for Planning and Organizing Inquiry Letters
13.4 Guidelines for Writing Inquiry Letters
13.5 Sample Inquiry Letters
13.6 Useful Expressions
Exercises: Writing Inquiry Letters
Chapter 14 Order Letters
14.1 Introduction
14.2 Parts of an Order Letter
14.3 Guidelines for Planning and Organizing Order Letters
14.4 Guidelines for Writing Order Letters
14.5 Sample Orders
14.6 Useful Expressions
Exercises: Writing Order Letters
Chapter 15 Business Reports
15.1 Introduction
15.2 Parts of a Business Report
15.3 Guidelines for Planning and Organizing Business Reports
15.4 Guidelines for Writing Business Reports
15.5 Sample Business Reports
15.6 Useful Expressions
Exercises: Writing Business Reports
Chapter 16 Business Proposals
16.1 Introduction
16.2 Parts of a Business Proposal
16.3 Guidelines for Planning and Organizing Business Proposals
16.4 Guidelines for Writing Business Proposals
16.5 Sample Business Proposals
16.6 Useful Expressions
Exercises: Writing Business Proposals
References
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