开篇 商务电子邮件的特点和写作原则. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 001
第一部分 商务英文Email 情景范例. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 003
第一章 业务往来 Business
1. 新品发布Releasing New Products........................................................6
2. 介绍产品Introducing Products...............................................................9
3. 询价Asking for the Price......................................................................12
4. 获取材料和信息Acquiring Documents and Information.......................15
5. 报价Quotation.....................................................................................17
6. 讨价还价Counter Offering...................................................................21
7. 价格变动通告Adjusting the Price.........................................................24
8. 下订单Placing an Order......................................................................28
9. 确认订单Confirming an Order.............................................................32
10. 通知装运Notifying Shipment..............................................................36
11. 取消与更改订单Cancelling and Changing an Order..........................40
第二章 业务开发与客户关系 Emails for Developing Business
and Business Relations
12. 邀请潜在客户来访Inviting Potential Clients to Pay a Visit.................44
13. 与潜在客户安排会面
Arrangements for Meeting Potential Clients.......................................49
14. 与客户会谈后的跟进Follow-up After the Visit....................................53
15. 感谢合作Thanks Note for Cooperation..............................................57
16. 给老客户的回馈Promotions for Regular Clients................................61
目 录
1
第三章 付款与催款 Payment and Pressing Payment
17. 告知付款方式Common Payment Terms............................................66
18. 催款收账Letters for Pressing Payment.............................................70
19. 感谢付款Expressing Thanks for Footing the Bill ...............................74
第四章 抱怨与投诉 Emails for Making a Complaint
20. 投诉发货疏漏A Complaint about an Error in Delivery.......................80
21. 投诉产品质量A Complaint about Product Quality..............................84
22. 投诉交货延迟A Complaint about Delayed Delivery...........................88
23. 投诉服务不佳A Complaint about Treatment......................................91
第五章 道歉 Apologies
24. 为缺席道歉Apology for Absence.......................................................98
25. 为未能及时答复道歉Apology for Delayed Reply.............................101
26. 为不能按时完成订单道歉Apology for Delayed Order......................105
27. 为延迟发货道歉Apology for Delayed Shipment..............................109
28. 为货品质量瑕疵道歉Apology for Flawed Products.......................... 113
29. 为账目出错道歉Apology for Mistakes in Account............................ 118
30. 为员工的行为道歉Apology for Employees Improper Behavior.......122
31. 澄清责任与误解Clarifying Duty and Misunderstanding...................126
第六章 会议 Meetings
32. 会议通知Meeting Notice..................................................................130
33. 更改会议时间Changing Meeting Time.............................................134
34. 参会邀请Meeting Invitation..............................................................137
35. 接受邀请Accepting Invitation...........................................................140
36. 拒绝邀请Declining Invitation............................................................143
37. 会议日程Meeting Agenda................................................................146
38. 会场预定及会务安排Arranging Meeting Place and Affairs...............149
39. 会后跟进Follow-up of Meeting........................................................152
2
第七章 各种日常工作邮件 Letters of Daily Affairs
40. 宣布培训计划Announcement of Training Plan................................156
41. 申请购买办公设施Application for Purchasing Office Equipment.....160
42. 公司裁员通知lay off Notice..............................................................163
43. 节假日通知Holiday Notice...............................................................166
44. 公司聚会Companys Party...............................................................169
45. 请假Asking for a Leave...................................................................173
46. 办公室琐事Office Affairs..................................................................176
第八章 招聘与求职 Recruitment and Job Application
47. 确认收到应聘材料Application Acknowledgement...........................180
48. 笔试和面试通知Interview and Test Notification...............................183
49. 录用通知Job Offer...........................................................................186
50. 拒绝录用信Candidate Rejection Letter............................................191
51. 求职信Cover Letter..........................................................................196
52. 简历追踪邮件
Resume Follow-up Email Pre-interview Follow-up Email..............201
53. 面试追踪邮件Post-interview Follow-up Email..................................203
54. 感谢并同意入职信Job Offer Acceptance Letter...............................206
55. 拒绝接受职位信Job Rejection Email...............................................209
第九章 其他人力资源相关邮件 Other Relevant Human Resources
Emails
56. 欢迎新进员工Welcome New Employee...........................................214
57. 新任领导上任Welcome New Leader...............................................218
58. 晋升通知Employee Promotion Announcement...............................221
59. 调职通知Transfer Announcement....................................................225
60. 加薪提议Salary Increase Proposal..................................................228
61. 辞职信Resignation Letter................................................................231
3
62. 告别信Farewell Letter......................................................................235
第十章 祝贺信 Congratulation Letters
63. 祝贺晋升Congratulation on Promotion............................................240
64. 祝贺工作成果Congratulation on Achievement.................................243
65. 祝贺公司事业扩展Congratulation on New Business.......................245
66. 祝贺纪念日Congratulation on Anniversary......................................247
67. 祝贺结婚Congratulation on Wedding..............................................253
68. 祝贺生日Congratulation on Birthday...............................................257
69. 祝贺生子Congratulation on New Baby............................................260
第二部分 电子商务沟通指南. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
1. 如何在国外建立网络商城How to create a online store abroad.........266
2. 如何开户How to open your own online store....................................269
3. 如何发货How to delivery your item...................................................271
4. 卖家流程The process of selling online..............................................272
5. 卖家流程范例Successful case of selling online.................................274
6. 在线寻找合作商机Search for cooperation opportunity online............277
7. 网购整体操作流程
The complete operation process of shopping online..........................279
8. 亚马逊网站概述：地球上最以客户为中心的公司Amazon.com overview：
the most customer-centric company on earth...................................... 280
9. 易趣网EBay.com...............................................................................282
10. 如何付费How to pay........................................................................284
11. 如何咨询（email 形式或qq 对话）How to consult email or qq......288
12. 如何发布信息How to post information.............................................290。
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收件人To： Mr. Bill
抄送Cc：
主题Subject： Releasing New Products
Dear Mr. Bill,
We sincerely appreciate your attention to and interest in our products during the past
six years and would like to take this opportunity to present you our new 6.2'''' HD TFT
fixed touchscreen car DVD player which we will officially launch on December 9.
You are cordially invited to celebrate this important moment with us as our
distinguished guest. We look forward to offering you the unprecedented experience of
this new car DVD player concept.
The 6.2'''' HD TFT fixed touchscreen car DVD player is a perfect integration of the
most advanced technologies. Under its radio mode a large selection range of builtin
radio tuner 30 preset stations, you can select Europe USA 1 USA 2 Japan Russia
radio frequency. And with its built-In RDS radio receiver function, you can also select
different sound effects： Jazz, PoP, Rock and Classic.
Unlike built-in the Traditional car DVD player, the 6.2'''' HD TFT fixed touchscreen car
DVD player has built-in GPS navigation system. That means the car driver can easily
find out the way to everywhere and anywhere by carrying this DVD player.
Our staff will be on site at the launch to provide a complete and detailed
demonstration of this exciting new product. And full information will also be available.
If you have any questions, please feel free to contact us.
We look forward to seeing you at the launch on December 9.
Best regards,
Lynn Jones
President and CEO
商务英文Email 情景范例第一部分
参考译文
亲爱的比尔先生：
我们衷心感谢您在过去6 年来对我们产品的关注，并想借此机会向您介绍我们的新产品，我们
将于12 月9 日正式发布该产品 。
作为我们尊贵的客人，我们诚挚邀请您和我们一起庆祝这个重要时刻。我们期待着这款新的轿
车DVD 播放机为您带来前所未有的体验。
这款6.2 寸高清TFT 固定触摸屏汽车DVD 播放机是最新科技的完美结晶。在其内置收音机调
谐器的较大选择范围模式下（有30 个预设电台），您可以选择欧洲、美国1、美国2、日本、俄
罗斯等无线电频率。而其内置RDS 收音机接收功能可让您选择不同的声音效果：爵士、流行、摇滚、
和经典。
不同于传统的汽车DVD 播放机，这款6.2 寸高清TFT 固定触摸屏汽车DVD 播放器具有内置
GPS 导航系统。这意味着驾驶者携带此DVD 播放机，可以很容易找到通往任何地方的路。
新品发布当天，我们的演示人员将为您完整、细致地演示此款振奋人心的新品。您还可以在当
天获取关于它的各种信息。
如果您有任何疑问，请随时与我们联系。
我们期待着您12 月9 日亲临发布现场。
此致
林恩琼斯
总裁及总经理
cordially adv. 诚挚地
unprecedented adj. 前所未有的
launch n. 发布，投放市场
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