目 录
Project 1 Daily Station Service 1
Task 1 Service for Entering and Exiting a Station 1
Part I Class Learning 1
Part II Extensive Reading 8
Task 2 Service of Ticket-selling and Recharging 12
Part I Class Learning 12
Part II Extensive Reading 17
Task 3 Service at Inbound and Outbound AGM 24
Part I Class Learning 24
Part II Extensive Reading 28
Task 4 Service at the Platform 30
Part I Class Learning 30
Part II Extensive Reading 33
Task 5 Service of Transfer 36
Part I Class Learning 36
Part II Extensive Reading 38
Project 2 Passengers Affairs Handling 43
Task 1 Suggestions and Complaints 43
Part I Class Learning 43
Part II Extensive Reading 48
Task 2 Ticket Affairs 51
Part I Class Learning 51
Part II Extensive Reading 54
Projects 3 Emergency Service 57
Task 1 Offering Help 57
Part I Class Learning 57
Part II Extensive Reading 60
Task 2 Dealing with Large Passenger Flow 62
Part I Class Learning 62
Part II Extensive Reading 64
Task 3 Subway Broadcasting 66
Part I Class Learning 66
Part II Extensive Reading 68
Task 4 Deal with the Items Fallen down on the Rail Line Area 69
Part I Class Learning 69
Part II Extensive Reading 71
Task 5 Get Caught by the Train Door or PSD 73
Part I Class Learning 73
Part II Extensive Reading 75
Appendix I Useful Expressions of Service 78
Appendix II Abbreviation and Bilingual Table for Metro Related Terms 80
Appendix III Introduction to Sichuan Scenic Spots 82
Dujiangyan Dam 82
Wuhou Temple 83
Giant Buddha 84
Jiuzhaigou Valley 85
Mout Emei 86
Du Fu Thatched Cottage 87
Mount Qingcheng 88
Reference 89
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