目录
第 3版前言
Chapter 1 Fundamentals of Business Communication 1
1 1 Letters2
1 2 Faxes 8
1 3 E-mails12
1 4 Other Commonly Used Methods of Communication 16
Additional Reading19
Common Errors Made by Students21
Vocabulary21
Supplementary Vocabulary for Garments 22
Exercises23
Chapter 2 Establishing Business Relations 26
Case Study27
Additional Reading39
Common Errors Made by Students41
Vocabulary42
Supplementary Vocabulary for Toys43
Notes to Text43
Exercises46
Chapter 3 Business Negotiations48
3 1 Enquiries and Replies49
3 2 Offers 54
3 3 Counter Offers and Re-counter Offers 59
3 4 Acceptance 68
Additional Reading69
Common Errors Made by Students75
Vocabulary75
Supplementary Vocabulary for Arts & Crafts 77
Notes to Text77
Exercises85
Chapter 4 Sending Samples 89
Case Study90
Additional Reading98
Common Errors Made by Students100
Vocabulary101
Supplementary Vocabulary for Hardware Products 102
Notes to Text103
Exercises106
Chapter 5 Signing a Contract108
Case Study110
Additional Reading 121
Common Errors Made by Students125
Vocabulary 126
Supplementary Vocabulary for Electrical Appliances 127
Notes to Text128
Exercises131
Chapter 6 Terms of Payment 134
6 1 Payment135
6 2 Urging Establishment of LC141
6 3 LC Amendment and Extension144
Additional Reading 148
Common Errors Made by Students152
Vocabulary 152
Supplementary Vocabulary for Mechanic Products 153
Notes to Text154
Exercises159
Chapter 7 Packing 162
Case Study162
Additional Reading 172
Common Errors Made by Students174
Vocabulary 175
Supplementary Vocabulary for Electronics175
Notes to Text176
Exercises178
Chapter 8 Insurance180
Case Study180
Additional Reading 187
Common Errors Made by Students189
Vocabulary 189
Supplementary Vocabulary for Lights 190
Notes to Text191
Exercises194
Chapter 9 Shipment197
Case Study197
Additional Reading 208
Common Errors Made by Students210
Vocabulary 210
V
外贸英语函电
Supplementary Vocabulary for Mould Products211
Notes to Text211
Exercises212
Chapter 10Complaints and Claims214
Case Study215
Additional Reading224
Common Errors Made by Students226
Vocabulary226
Supplementary Vocabulary for Chemical Products 227
Notes to Text228
Exercises230
附录 233
附录 AFrequently Used Country Area Codes233
附录 B Commonly Used Telex Abbreviations235
附录 C Useful Tools for Foreign Trade 239
附录 D Different Company Names by Country239
附录 E Specimen E-mails for Cross-Border Electronic Commerce241
参考文献 246