Chapter I Being a Secretary
Section One Knowing Career
Section Two Adapting to Working Surroundings
Section Three First Impression
Chapter II Interpersonal Relations
Section One Getting along with People
Section Two Asking for Advice
Section Three Expressing Opinions
Chapter III Daily Business
Section One Reception
Section Two Answering and Making Phone Calls
Section Three Office Equipment
Chapter IV Management of Business
Section One Something Urgent
Section Two Letter Processing
Section Three Complaint Settlement
Chapter V Arranging Activities
Section One Making Agenda
Section Two Arranging Meetings
Section Three Recreational Activities
Chapter VI Business Knowledge
Section One Human Resources
Section Two Business Activities
Section Three Business Etiquettes
Section Four Market Research
Section Five Public Relations
Chapter VII Trade Knowledge
Section One Establishing Trade Relations
Section Two Agency
Section Three Business Terms
Section Four Concluding Business
Section Five Shipment and Insurance
Chapter VIII Exhibition and Conference
Section One Project Planning
Section Two Exhibition Planning
Section Three Exhibition Reception
Section Four Exhibit Introduction
Section Five After-Show Work
Bibliography
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