目 录
Unit 1 Ticket Service1
1.1 Booking Tickets1
1.1.1 Language Points and Useful Sentence Patterns1
1.1.2 Dialogues2
1.1.3 Cultural Background4
1.2 Inquiring Information5
1.2.1 Language Points and Useful Sentence Patterns5
1.2.2 Dialogues6
1.2.3 Cultural Background7
1.3 Cancelling Flight9
1.3.1 Language Points and Useful Sentence Patterns9
1.3.2 Dialogues10
1.3.3 Cultural Background11
1.4 Confirming Flight11
1.4.1 Language Points and Useful Sentence Patterns11
1.4.2 Dialogues12
1.4.3 Cultural Background13
1.5 Altering Flight14
1.5.1 Language Points and Useful Sentence Patterns14
1.5.2 Dialogues15
1.5.3 Cultural Background16
Unit 2 Airport Service18
2.1 Consultation18
2.1.1 Language Points and Useful Sentence Patterns18
2.1.2 Dialogues19
2.1.3 Cultural Background20
2.2 Currency Exchange21
2.2.1 Language Points and Useful Sentence Patterns21
2.2.2 Dialogues23
2.2.3 Cultural Background24
2.3 Left Baggage25
2.3.1 Language Points and Useful Sentence Patterns25
2.3.2 Dialogues26
2.3.3 Cultural Background27
2.4 Parcel Mail28
2.4.1 Language Points and Useful Sentence Patterns28
2.4.2 Dialogues29
2.4.3 Cultural Background30
2.5 Lost and Found31
2.5.1 Language Points and Useful Sentence Patterns31
2.5.2 Dialogues33
2.5.3 Cultural Background34
2.6 Shopping and Dining35
2.6.1 Language Points and Useful Sentence Patterns35
2.6.2 Dialogues36
2.6.3 Cultural Background38
2.7 Broadcast40
2.7.1 Language Points and Useful Sentence Patterns40
2.7.2 Broadcasts41
2.7.3 Cultural Background41
Unit 3 Check-in Service (Domestic and International Check-in)43
3.1 Normal Check-in Process43
3.1.1 Language Points and Useful Sentence Patterns43
3.1.2 Dialogues44
3.1.3 Cultural Background47
3.2 Baggage Check-in and Transport47
3.2.1 Language Points and Useful Sentence Patterns47
3.2.2 Dialogues48
3.2.3 Cultural Background53
3.3 Special Passenger Classification54
3.3.1 Language Points and Useful Sentence Patterns54
3.3.2 Dialogues55
3.3.3 Cultural Background60
3.4 Special Trip Passenger Classification61
3.4.1 Language Points and Useful Sentence Patterns61
3.4.2 Dialogues62
3.4.3 Cultural Background64
3.5 Trip Related Services65
3.5.1 Language Points and Useful Sentence Patterns65
3.5.2 Dialogues66
3.5.3 Cultural Background69
Unit 4 Abnormal Flight71
4.1 Flight Delay71
4.1.1 Language Points and Useful Sentence Patterns71
4.1.2 Dialogues72
4.1.3 Cultural Background77
4.2 Scheduled Flight78
4.2.1 Language Points and Useful Sentence Patterns78
4.2.2 Dialogues79
4.2.3 Cultural Background83
4.3 Flight Cancellations84
4.3.1 Language Points and Useful Sentence Patterns84
4.3.2 Dialogues85
4.3.3 Cultural Background88
4.4 Alternate Airport89
4.4.1 Language Points and Useful Sentence Patterns89
4.4.2 Dialogues90
4.4.3 Cultural Background91
Unit 5 Arrival Passengers Formalities93
5.1 Luggage Claim93
5.1.1 Language Points and Useful Sentence Patterns93
5.1.2 Dialogues95
5.1.3 Cultural Background97
5.2 Baggage Missing97
5.2.1 Language Points and Useful Sentence Patterns97
5.2.2 Dialogues99
5.2.3 Cultural Background100
5.3 Inspection and Quarantine101
5.3.1 Language Points and Useful Sentence Patterns101
5.3.2 Dialogues103
5.3.3 Cultural Background104
5.4 Customs and Immigration105
5.4.1 Language Points and Useful Sentence Patterns105
5.4.2 Dialogues107
5.4.3 Cultural Background108
Unit 6 Touring， Shopping and Entertaining in Airport110
6.1 Touring in the Airport110
6.1.1 Language Points and Useful Sentence Patterns110
6.1.2 Dialogues111
6.1.3 Cultural Background113
6.2 Duty-free Shop114
6.2.1 Language Points and Useful Sentence Patterns114
6.2.2 Dialogues116
6.2.3 Cultural Background118
6.3 At the Restaurant119
6.3.1 Language Points and Useful Sentence Patterns119
6.3.2 Dialogues120
6.3.3 Cultural Background122
6.4 Entertaining Center123
6.4.1 Language Points and Useful Sentence Patterns123
6.4.2 Dialogues125
6.4.3 Cultural Background 126
附录128
附录A：机场服务词汇128
附录B：机场主要设施132
附录C：世界主要城市机场二字/三字代码133
参考文献136
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